Frequently Asked Questions

Everything you need to know about your LTT order and gear.

How long does shipping take for LTT gear?

Standard shipping typically takes 5-10 business days within North America. International shipping times vary by region but generally range from 2 to 4 weeks depending on local customs processing.

What is your return policy for apparel and hardware?

We offer a 30-day return policy for most unused and unworn items in their original packaging. Please note that certain limited-edition drops or digital items may be final sale.

Are your backpacks and screwdrivers covered by a warranty?

Yes, our flagship products like the LTT Backpack and Screwdriver are backed by a limited lifetime warranty against manufacturing defects to ensure your gear lasts as long as your PC builds.

Do I have to pay international customs or import duties?

Orders shipped outside of Canada and the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor its progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.